Plansplus Architectural Studio
Last Updated: January 15, 2026
1. Introduction
Plansplus Architectural Studio (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://plansplus.co.uk/ (the “Website”) or use our architectural services.
Data Controller: Plansplus Architectural Services Ltd 29 Windmill Road Towersey, Oxon OX9 3QQ United Kingdom
Email: martyn@plansplus.co.uk Phone: 07970 304517
2. Information We Collect
2.1 Personal Information You Provide
When you use our contact form or book a consultation, we collect:
- Contact Information: First name, last name, email address, phone number
- Project Information: Subject of inquiry, service requirements (e.g., Initial Consultation, Feasibility Report, Planning Applications), project details, and your message
- Additional Information: Any other information you choose to provide in correspondence with us.
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
- Device type and screen resolution
2.3 Information from Third Parties
We may receive information about you from third parties such as social media platforms (Facebook, LinkedIn, Houzz) if you interact with us through these channels.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing Services
- To respond to your inquiries and consultation requests
- To arrange initial consultations and site visits
- To provide architectural design services
- To prepare feasibility reports, draft schemes, and planning applications
- To manage contracts and project administration
- To communicate with you about your project
3.2 Business Operations
- To improve our Website and services
- To analyse website usage and visitor behaviour
- To maintain the security of our Website
- To comply with legal obligations
- To maintain business records
3.3 Marketing (with consent)
- To send you information about our services
- To inform you of company news and updates
- To share relevant industry information
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Consent: When you submit a form or agree to receive marketing communications
- Contract: To provide the architectural services you have requested
- Legitimate Interests: To improve our services, maintain security, and conduct business operations
- Legal Obligation: To comply with applicable laws and regulations
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance.
5.1 Types of Cookies We Use
Necessary Cookies These cookies are essential for the Website to function properly and cannot be disabled. They include:
| Cookie Name | Purpose | Duration |
|---|---|---|
| WordPress Session | Maintains user session | Session |
| Cookie Consent | Records your cookie preferences | 1 year |
Functional Cookies These cookies enable enhanced functionality and personalisation:
| Cookie Name | Purpose | Duration |
|---|---|---|
| WordPress User Preferences | Remembers your settings | Persistent |
Analytical Cookies We use analytics cookies to understand how visitors interact with our Website:
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Google Analytics – distinguishes users | 2 years | |
| _gid | Google Analytics – distinguishes users | 24 hours | |
| _gat | Google Analytics – throttles request rate | 1 minute |
Performance Cookies These cookies help us understand and analyse website performance metrics such as visitor numbers, bounce rates, and traffic sources.
5.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually or all at once
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close your browser
Please note that blocking or deleting cookies may impact your experience on our Website and limit certain functionality.
Browser-Specific Instructions:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
5.3 Third-Party Cookies
Our Website may contain links to third-party websites and social media platforms (Facebook, LinkedIn, Houzz). These third parties may set their own cookies when you visit their sites through our links. We do not control these cookies and recommend reviewing their privacy policies.
6. Contact Forms and Data Submission
6.1 Contact/Consultation Form
Our “Book A Consultation” form on the Contact Us page collects:
- First Name (required)
- Last Name (required)
- Phone Number (required)
- Email Address (required)
- Subject – dropdown selection of services (required)
- Your Message (optional)
When you submit this form:
- Your information is sent to our email address for processing
- We may store your information in our customer relationship management system
- Your data is retained for as long as necessary to provide services or as required by law
- We will contact you using the information you provide to arrange your consultation
6.2 Data Security
Form submissions are transmitted securely. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
7.1 Service Providers
We may share information with trusted third parties who assist us in:
- Website hosting and maintenance (Pentangle)
- Email communication services
- Analytics services (Google Analytics)
- Project management systems
- Professional consultants (structural engineers, surveyors, etc.) when necessary for your project
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
7.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or governmental requests
- Enforce our terms and conditions
- Protect our rights, property, or safety or that of others
- Prevent fraud or security issues
7.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
- Consultation Inquiries: Retained for up to 2 years if no project proceeds
- Client Project Data: Retained for 6 years after project completion (in line with UK construction industry standards)
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Typically retained for 26 months (Google Analytics default)
9. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
9.1 Right of Access
You have the right to request copies of your personal data.
9.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
9.3 Right to Erasure
You have the right to request deletion of your personal data in certain circumstances.
9.4 Right to Restrict Processing
You have the right to request restriction of processing your personal data in certain circumstances.
9.5 Right to Data Portability
You have the right to request transfer of your personal data to another organisation or directly to you.
9.6 Right to Object
You have the right to object to processing of your personal data in certain circumstances, including for marketing purposes.
9.7 Right to Withdraw Consent
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
9.8 Exercising Your Rights
To exercise any of these rights, please contact us at:
- Email: martyn@plansplus.co.uk
- Phone: 07970 304517
- Address: Plansplus, 29 Windmill Road, Towersey, Oxon, OX9 3QQ
We will respond to your request within one month. If your request is complex, we may extend this by a further two months, and we will inform you accordingly.
10. Children’s Privacy
Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will delete such information.
11. International Data Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
12. Security Measures
We implement appropriate technical and organisational security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure hosting with regular backups
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
13. Third-Party Links
Our Website may contain links to external websites not operated by us (including Facebook, LinkedIn, and Houzz). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when you visit these sites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy indicates when it was last revised.
We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date
Your continued use of our Website after changes are posted constitutes your acceptance of the updated Privacy Policy.
15. Contact Us and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Plansplus Architectural Studio 29 Windmill Road Towersey, Oxon OX9 3QQ United Kingdom.
Email: martyn@plansplus.co.uk Phone: 07970 304517
15.1 Right to Complain to Supervisory Authority
If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Phone: 0303 123 1113 Website: https://ico.org.uk/make-a-complaint/
16. Professional Standards
As a CIAT Chartered Member (Chartered Institute of Architectural Technologists), CIOB member, RIBA affiliate, and accredited Principal Designer under CDM Regulations 2015, we adhere to professional codes of conduct that include requirements for data protection and client confidentiality.
